At Buzz Bingo Rotherham, we are committed to providing you with the best possible gaming experience. If you have any questions or concerns about our services, please don't hesitate to reach out to us.
Customer Support Availability
Our customer support team is available to help you Monday to Thursday from 11:00 AM to 11:00 PM, Friday and Saturday from 11:00 AM to Midnight, and Sunday from 12:00 PM to Midnight. You can contact us through our website using the live chat facility or by email.
Live Chat Support
Our live chat support is available 24 hours a day, 7 days a week, and you will receive a response from one of our friendly team members within sub-30-second replies. To use the live chat facility, simply click on the 'Live Help' button at the bottom right corner of this page.
Email Support
If you prefer to contact us via email, please send your query or concern. We aim to respond to all emails within a few hours during our operating hours. Please note that we may require further information from you in order to assist with your request.
Help-Centre Access
We have a comprehensive help centre section on our website, which provides answers to frequently asked questions (FAQs) and step-by-step guides for various issues.
Verification or Account-Help Support
If you need assistance with verifying your account or resolving an issue related to your account, please contact us using the live chat facility or by email. Our team will be happy to assist you in getting back into your account.
Responsible Gambling Assistance
At Buzz Bingo Rotherham, we take responsible gaming seriously. If you feel that you have a problem with gambling, please do not hesitate to contact our responsible gaming team via email. We will provide you with information and support on how to manage your gaming activities.
Technical Support
If you are experiencing technical difficulties while playing on our website or mobile app, please contact our customer support team using the live chat facility or by email. We will do our best to assist you in resolving any issues.
Complaint or Dispute Guidance
In the event that you have a complaint about our services, we encourage you to follow the following steps:
Communication Response Expectations
We aim to respond to all queries within a reasonable time frame during our operating hours. We appreciate your patience in these matters, as we may require further information from you before being able to assist you fully.
Account-Security Assistance
If you have concerns about the security of your account or suspect that someone has accessed it without your permission, please contact us immediately using the live chat facility or by email.
Mobile and Desktop Support Accessibility
Our website is designed to be accessible on all devices, including mobile phones, tablets, and desktop computers. We support English as our primary language, but we are happy to provide assistance in other languages upon request.
Preferred Contact Methods
We encourage you to choose the most suitable contact method for your issue:
By choosing one of these methods, you will be directed to our support team who will do their best to assist you in resolving your issue.
General Support Workflow
When contacting us, please provide as much information as possible about your query. This includes any relevant account details and the nature of the issue. Our team will work closely with you to resolve any problems quickly and efficiently.
In some cases, we may require further documentation or evidence from you before being able to assist. We will let you know if this is necessary in order for us to help resolve your query fully.
We hope that you have a better understanding of how our support services can help you during your time with Buzz Bingo Rotherham.
